Privacy Policy for Lemongrass Loft
At Lemongrass Loft, your privacy is paramount. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our luxury accommodation and culinary experiences. By engaging with our services, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and enhance our bespoke hospitality services:
- Personal Identification Information: This includes your name, address, email address, phone number, nationality, passport details (for international guests as required by law), and payment card information when you make reservations, book culinary workshops, or arrange event spaces.
- Demographic Information: While not strictly identifying, this might include your preferences regarding room type, dietary restrictions (especially relevant for our artisanal breakfast and culinary workshops), and any special requests to enhance your stay and experiences.
- Transaction Data: Details about the services you have purchased from us, such as accommodation bookings, culinary workshop registrations, and afternoon tea reservations.
- Technical Data: When you access our online platforms, we may automatically collect your IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our services.
- Usage Data: Information about how you use our facilities, services, and online platform to help us improve your experience.
- Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
2. How We Use Your Information
We use your personal data for various purposes related to providing and improving our services:
- To Provide Our Services: Managing your reservations, providing accommodation, facilitating culinary workshops, organizing events, and delivering personalized concierge services.
- To Personalize Your Experience: Tailoring our services and offers to your preferences, such as specific dietary needs for our artisanal breakfast or preferences for themed afternoon teas.
- For Communication: Sending reservation confirmations, updates about your stay, and responding to your inquiries and requests.
- For Internal Operations: Managing our business, including accounting, billing, auditing, data analysis, testing, system maintenance, support, reporting, and hosting data.
- For Marketing and Promotions: With your consent, sending you information about new services, special offers, or events that we believe may be of interest to you, aligned with the Lemongrass Loft brand.
- To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements, such as maintaining records for tax and immigration purposes.
- For Safety and Security: Ensuring the safety and security of our guests, staff, and property.
3. Disclosure of Your Information
We may share your personal data with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, IT and system administration services, data analysis, marketing, and customer support. These providers are obligated to protect your data and use it only for the purposes for which we disclose it to them.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, firewalls, and secure server hosting. We regularly review our security procedures to consider new technologies and methods.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to Be Forgotten): In certain circumstances, you have the right to request that we erase your personal data.
- The Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data.
- The Right to Object to Processing: In certain circumstances, you have the right to object to our processing of your personal data.
- The Right to Data Portability: In certain circumstances, you have the right to request that we transfer the data that we have collected to another organization, or directly to you.
- The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
7. Third-Party Websites
Our online platform may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lemongrass Loft
18 Ann Siang Hill,
Unit #02-01,
Singapore, Central Region,
069798, Singapore